What are web-based BPO campaigns?
Web-based BPO campaigns primarily deal with non-voice based services through web applications, email management, and live chat support. This is in contrast to call centers that are mainly voice-based, using both telephones (for inbound/outbound calls) and computers (for maintaining call data). Many customers wary of using call centers due to language and accent problems in addition to long waits would like to use email and chat as preferred methods of contact.
Viteb’s web-based BPO campaign service
In addition to providing call center services, Viteb is also well equipped to provide web-based campaign services, as below:
Email managemen t: email is increasingly becoming the most preferred form of communication. Companies are being flooded with rising amounts of email. Moreover, customers are increasingly demanding a high quality of service and response for their email requests. We provide personalized email handling services for both incoming and outgoing email.
Email marketing : we can also handle your marketing and advertising campaigns by sending bulk emails to your existing and potential customers. This unique medium allows you to connect with your current and prospective customers with regular communication, which is personalized and pertinent. Email marketing can help convert the prospects into long-term, profitable customers.
Chat management : many customers feel that even email fail to provide that personal, human touch. They seek human interface. Live online chat can be one of the most credible forms of communication in building long-lasting customer relationship. In live chats, a human interface helps and leads the customers through all the processes like purchasing, filling of forms, applying for services, claim processing, technical support and endless other services.